No, ChatGPT Won’t Replace Your L&D Team

Firing your L&D Team because “ChatGPT can do it”? Bold move. Risky too.

In the last 6 months, my 2-person design team has doubled revenue—without working longer hours.

How?

We embraced AI—but didn’t replace ourselves.

Because here's the truth:

🛠 AI can generate content.

But it doesn’t design experiences.

There’s a difference between pushing out content...

…and creating change.

Think of it like IKEA vs. an Architect.

🧰 IKEA gives you pre-made parts

– fast, functional, and repeatable

– but only works within a fixed template

🏗 An Architect understands your space

– tailors the design to your goals

– solves for flow, not just furniture

ChatGPT is IKEA.

Your L&D team is the Architect.

Here’s what AI can do well in learning design:

– Draft outlines and summaries

– Repurpose existing materials

– Personalise at scale

But here’s what your human team still owns:

– Diagnosing root learning needs

– Aligning learning with performance

– Designing emotional, social, and behavioural impact

WHAT TO DO NOW:

If you lead an L&D team:

1️⃣ Use AI to accelerate the busywork

2️⃣ Train your team to ask better questions, not just write better content

3️⃣ Invest in capabilities like experience design, storytelling, and business consulting

AI is your power tool.

But only humans know what to build—and why.

Don’t replace your designers.

Upgrade them. ⚡